Ofélia Return & Exchange Policy

 RETURNS ARE SIMPLE
We believe the unique personalized shopping experience we offer at each of our 3 Ofélia boutiques should be the inspiration behind our return policy. The same way we assist you in your quest to find the perfect garment or look to suit your needs and lifestyle, we understand sometimes you may want to change a size, a color or return an item that doesn’t fully meet your expectations. To make your experience the best it can be, we accept returns for items purchased at full price from an Ofélia boutique or Ofelia.ca for an exchange or a refund within 10 days of the in-store purchase or delivery.

 

RETURNS ARE SIMPLE
TO INITIATE A RETURN, PLEASE FOLLOW THE STEPS BELOW:

1. Fill in the Return & Exchange Form, we will hold your hand through the process.

2. Select your preferred return method: FEDEX Pick up at your home or drop off at a FEDEX depot.

3. Simply repackage your items: If you selected the pick up method, FedEx will ring your door on the date you requested to pick up your package. If you selected the drop-off option we will send you a label by email, to be applied on your box so you can drop it off at a convenient FEDEX depot. Please keep in mind, we will only send labels out during the week as our offices are closed on the weekend

We will send you an email confirming the receival of your return request.

 

 

All refunds will be issued to the original method of payment including purchases made with gift cards.
Your refund will be issued within 10 business days after your return request has been treated.


Ofélia Return & Exchange Policies / Notes

  • Once the return request is approved, we will coordinate with FEDEX to pick up the parcel from your delivery address according to the day you selected, or email you the return label to affix to your box before you drop it off to your nearest Fedex depot.
  • Ofélia offers free shipping on all returned items.
  • Ofélia will not be responsible for parcels lost or stolen because they were left unattended outside of your house. 
  • All refunds will be issued to the original payment method, including purchases made with gift cards.
  • Purchases made on ofélia.ca or at an Ofélia retail store location can be returned at any Ofélia retail store. Purchases made in-store may only be returned in-store. Have your original receipt, order number and item on hand to help us efficiently expedite your visit.
  • Items must be returned new with the tag in place, unworn and in the condition in which they were received. If the items are not in resalable condition, we reserve the right to decline a return or exchange.
  • We will cover the charge of freight for all returned items.
  • We are unable to accept returns / exchanges on special ordered items, decorative objects, jewelry and altered items.
  • We cannot accept returns on gift cards.
  • Items marked Final Sale (online or in retail store) are not eligible for returns or exchanges.
  • If we notice unusual or unreasonable return patterns, we reserve the right to restrict or refuse future transactions.

 

Repeated Returns

We pride ourselves on offering flexible return options, to make your online shopping experience as easy as possible. However, we do monitor the number of returns made by the same account and if we notice that our return policy is being abused, we do reserve the right to close your account and/or cancel future orders.